Cancellation Policy

Cancellation of Lessons by Student

The Student may cancel tuition/lessons by giving at least 24 hours prior notice to the Tutor in which case no tuition fees will be incurred.

Lessons not attended by the student without giving 24 hours prior notice to the Tutor shall be charged at the full rate.

Cancellation of Lessons by Tutor

The Tutor may cancel lessons by giving 24 hours prior notice to the Student in which case no fees shall be incurred.

Where a lesson was pre-paid, the Tutor shall reschedule the appointment at a time agreeable to both parties, failing which the Student shall be refunded with such a missed lesson fee.

Late Arrival

Fees are calculated according to the times stipulated in the schedule and no adjustment shall be made for time lost because of late arrival by the Student. Students who arrive late will only be tutored for the remainder of the scheduled session. There will be no prolonged sessions.

Any lost time because of the late arrival of the Tutor shall be compensated for by extending a lesson by mutual agreement and by such amount of time that was lost.

No-Show Policy

Students who are more than 15 minutes late are considered no-shows. If the Student is a no-show, he or she is still responsible for payment for the tutoring session.  No discount or refunds shall be given in respect of lessons not attended by the Student.

Pay-per-session clients must present payment for the session which he or she was a no-show and the following session in order for tutoring to continue.

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